To provide the most convenient and satisfying online shopping experience, we are committed to providing fast and safe delivery services. Here are the details of our delivery policy:
1. Order Processing Time
– Order Processing: Orders will be processed and packaged within 1-2 business days from order confirmation.
– Order Confirmation: After successfully placing an order, you will receive a confirmation email with detailed information about the order and estimated delivery time.
2. Delivery Methods
– Standard Delivery: Delivery time is from 3-5 business days from order processing.
– Express Delivery: Delivery time is from 1-2 business days. This method may incur additional fees.
– Special Delivery: Applicable to large orders or orders requiring delivery at a specific time. Please contact us for detailed advice.
3. Delivery Fee
– Free Delivery: For orders with a value of 600,000 VND or more.
– Standard Delivery Fee: Applies to orders under 600,000 VND and will be calculated depending on the geographical distance.
– Express Delivery Fee: Depends on the delivery address and will be clearly displayed when you choose this method during the checkout process.
4. Delivery Location
– Delivery Range: Nationwide delivery.
– Address Information: Please provide accurate and complete delivery address information to ensure the order is delivered on time.
5. Order Tracking
– Email Notification: We will send an email notification when the order is shipped and provide a tracking code for your convenience.
6. Return Policy
– Check Goods: Please check the goods carefully upon receipt. If there are any problems with the product or delivery, please contact us within 48 hours.
– Product Returns: We accept returns within 7 working days from the date of receipt if the product is defective or does not match the order.
7. Contact
If you have any questions or need support regarding the delivery process, please contact us via email: chicochiavn@gmail.com or phone number: 0886 212 233. Our customer care team is always ready to serve you.
We hope this delivery policy will bring satisfaction and trust from you. Thank you for trusting and supporting our products!
