We are committed to providing customers with the best and most satisfying online shopping experience. To ensure your rights, we provide the following return policy:
1. Return Conditions
You can return goods in the following cases:
– The product does not match the order: The product received is different in design, size, color or quantity compared to the order.
– The product is damaged during transportation: The product is broken, dented, affecting the quality of the product during transportation.
2. Return Time
– Return Product: You can return the product within 7 working days from the date of receipt.
– Early Notification: Please notify about the problem that needs to be returned within 48 hours of receiving the product.
3. Return Process
a. Contact Customer Service: Please contact us via ChicoChia’s Facebook page or phone number: 0886 212 233 to notify us of your return request. Please provide the following information:
– Order number
– Product name
– Reason for return
– Photo of the product and its condition
b. Confirm Request: We will confirm your return request within 1-2 working days and provide detailed instructions on the return process.
c. Return: After the request is accepted, please carefully pack the product and send it to our address as instructed. You should use a shipping service with a tracking code to ensure the goods are sent safely.
d. Check the Product: Upon receipt of the returned product, we will check the product’s condition within 2 working days.
e. Return Processing:
– New Product Exchange: If your product is eligible for return, we will send you a new product within 5-7 working days.
– Refund: In case you request a refund or the product is no longer available for exchange, we will refund you within 7-10 working days.
4. Product Conditions for Return
– The product must be intact, unused, and not damaged by the customer.
– The packaging, labels, and accessories (if any) must be complete and not torn.
5. Return Costs
– Our Error: If the product is defective or has errors due to our error, you will not have to pay any return costs.
– Not Due to Product Defect: If you return the product not due to our error, you will be responsible for the return shipping costs.
6. Contact Support
If you have any questions or need assistance with the return process, please contact our customer service department via ChicoChia’s Facebook page, email: chicochiavn@gmail.com or phone number: 0886 212 233. We are always ready to support and answer all your questions.
We hope that this return policy will bring you peace of mind and satisfaction. Thank you for trusting and supporting ChicoChia’s products!
